Frequently Asked Questions
Find answers to common questions about our services and working with HC CROSS BORDER.
1. What services does HC CROSS BORDER provide?
We support cross-border businesses through website development, product sourcing, logistics coordination, and payment integration support. You can choose an individual service or discuss a combined service plan based on your needs.
2. Can I use just one of your services?
Yes. You can enquire about a single service, such as website development or product sourcing. We define the proposed scope around your requirements.
3. Do you work with new businesses and existing brands?
We welcome enquiries from both new businesses and established brands. Whether you are preparing to launch or improving your current operations, we start by understanding your goals and the support you need.
4. How do I get started?
Complete our enquiry form or email service@hc-crossborder.com. Tell us about your business, the services you need, and your project goals so we can discuss the next steps.
5. What information should I provide in my enquiry?
Please include your company name, website if available, target markets, required services, and preferred timeframe. For sourcing or logistics enquiries, product specifications, quantities, and shipment details are also helpful.
6. How is pricing determined?
Pricing depends on the service scope, project complexity, and any third-party costs involved. We review your requirements before providing a proposal or coordinating relevant quotations.
7. How long does a project take?
Timelines depend on the agreed scope, the availability of required information, and any supplier or provider involvement. We discuss the proposed schedule with you during project planning.
8. Can you help improve an existing website?
Yes. We can review your current website and discuss improvements to its structure, design, content presentation, and functionality within an agreed scope.
9. Can you help coordinate product sourcing and shipping together?
Yes. We can connect sourcing and purchasing coordination with logistics planning. Available arrangements depend on the products, suppliers, shipment requirements, and destination.
10. Do you process payments directly?
We provide payment provider coordination and integration support. Payment processing is handled by the selected third-party provider, and account approval, fees, and settlement terms are determined by that provider.